An Important Update About INSITE

After much thought and consideration, we have made the very difficult decision to cancel the INSITE 2020 conference scheduled to take place June 10-12 in Chicago, Illinois.

This decision was reached in light of the extraordinary circumstances created by the rapid spread of COVID-19 and out of our deep concern for the health and well-being of our clients, speakers, sponsors and colleagues.

We remain committed to helping our clients improve profitability and growth, maximize technology and operational efficiency and stay ahead of regulatory changes. While we will all miss the in-person experience, we are exploring ways to deliver materials we've designed for INSITE through the many channels where we already offer rich and compelling content, such as:

We encourage you to explore these channels now—and throughout the year—as we work to empower success, together. Look for upcoming invitations.

Thank you to our clients, sponsors, speakers and the teams that have spent countless hours preparing a best-in-class event. We truly appreciate your partnership.

Although we are disappointed to have to cancel INSITE 2020, we look forward to seeing you all next year at INSITE, planned for June 8-10, 2021 in Orlando.

Stay well.

Frequently Asked Questions

I have already registered for INSITE 2020, what do I need to do now?

We will automatically cancel all current registrations and refund you via your original form of payment. If you paid via credit card, please note that it will take 5-7 business days to appear on your statement.

What about my flight and hotel reservation?

You should contact your airline directly to cancel your flight. A number of airlines are offering free cancellations due to COVID-19, so be sure to inquire when calling.

If you have made a reservation at the Hyatt Regency Chicago or the Marriott Marquis, your reservation will be automatically cancelled. If you have any further questions, please contact the hotels directly at the numbers below.

Hyatt Regency McCormick Place
2233 S Martin Luther King Dr.
Chicago, IL 60616
Tel: (312) 567-1234

Marriott Marquis Chicago
2121 S Prairie Ave,
Chicago, IL 60616
Tel: (312) 824-0500

Will the content be shared in a different way?

We are exploring ways to deliver materials we’ve designed for INSITE through the many channels where we already offer rich and compelling content. Our Webcasts, Podcast channel, Marketing Center and Perspectives page on will be the delivery channels. Look for email invites and notices for events, webcasts, thought leadership and programs.

When and where will INSITE 2021 take place?

Please save the date for INSITE 2021 taking place on June 8-10, 2021 at the Orlando World Center Marriott in Orlando, Florida. We hope to see you there!

If I have more questions, whom can I contact?

If you have questions specific to registration/refunds please email

For other questions, please reach out to your Relationship Manager or the INSITE event manager, Erica Rodrigues.